CUSTOMER SERVICE REPRESENTATIVES
Monday thru Friday 9:00am to 5:00pm MST.
Please contact us via the contact form located here: https://alliancenutra.com/contact-us/ or via email at firstname.lastname@example.org.
AFTER HOURS ORDERING
If you wish to place an order outside of normal business hours please email us at email@example.com.
Our fast, courteous service makes ordering at Alliance Nutra easier than anywhere else! When you call in your order, please have your assigned customer number for our customer service representatives. This will expedite your order and ensure accuracy.
Alliance Nutra uses different small package and LTL companies. Standard shipping costs are passed along to the customer. We are happy to use customer shipping accounts when appropriate.
TERMS AND CONDITIONS OF SALES
All sales are FOB Alliance Nutra warehouse. Terms and conditions set forth throughout this document govern the contract for sale between seller and buyer. Seller may from time to time alter or expand on terms of conditions.
Payment via ACH and check is accepted.
RETURNED CHECK POLICY
Any check returned by the bank due to nonpayment is automatically rede- posited. At this time your account will be charged a $20.00 bank fee. If the check is returned a 2nd time, your account will be put on HOLD. Your account terms will remain certified check, money order or prepaid with a credit card.
ACCOUNTS RECEIVABLE/ COLLECTIONS
We provide you with both invoices and account statements. If difficulties arise, please contact us immediately. We will always try to work with you but if you do not communicate with us our accounting staff will make 3 attempts to call you, followed by a written notice that your account is in danger of going into collections. If you do not contact after the written notice your account will be turned over to collections.
Alliance Nutra will determine if your order qualifies for common carrier shipment. ALL pallet deliveries must be accepted on the first delivery attempt. Any charges for refused or delayed pallets will be charged to customer. Customer will be charged if Inside Delivery is required or requested. CHECK FOR VISIBLE DAMAGE(S) AND NOTE DAMAGE(S) ON THE BILL OF LADING AND HAVE THE DRIVER SIGN. Damaged carton(s) can be refused. For all damages, both visible and hidden, keep the damaged product(s) in its original box with the packing material and notify us within 24 hours. You may be required to submit a Certificate of Damage and a picture of damage(s). Alliance Nutra will arrange for a pick up of the damaged item(s). We will issue credit to your account after approval.THESE STEPS MUST BE FOLLOWED IN ORDER TO RECEIVE PROPER CREDIT!
Because of our double check packing system we have a minimal amount
of errors. On the rare occasion that an error occurs, please thoroughly inspect the box a second time for the product(s). If the product(s) still cannot be found or if you received the incorrect item, contact our office within 24 hours of receipt of the shipment. If your order was on a pallet, before signing the bill of lading, verify carton count received with carton count noted on bill of lading and note the shortage on the bill of lading. THESE STEPS MUST BE FOLLOWED IN ORDER TO RECEIVE PROPER CREDIT!
Product returns are not accepted as they are made unique for each order.
PRODUCT RETURNS FOR ADVERSE EFFECTS ON CONSUMER
As a distributor of dietary supplements Alliance Nutra is required to report information about serious adverse effects associated with the use of these supplements to the Food and Drug Administration (FDA). A Serious Adverse Effect is one that results in death, life threatening experience, inpatient hospitalization, persistent incapacity, congenital anomaly or medical intervention to prevent the above. This requirement is detailed in Dietary Supplement and Nonprescription Drug Consumer Protection Act, enacted on December 22, 2006.
If you have a product that causes a serious adverse effect on a consumer we will request the necessary information to complete an FDA Form 3500A. Report submission in not an admission of fault. For more information please go to: FDA.gov Food > Dietary Supplements > Guidance, Compliance & Regulatory Information.